Factors influencing customer choice and Consumer law

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Across
  1. 4. This factor looks at internal personal motivations for buying, e.g. aspirations, likes/dislikes, hobbies and desires?
  2. 6. This means that even if the business doesn't advertise and say they will offer a warranty, the law says it MUST do so?
  3. 7. This factor looks at the influence of family, friends, religion and ethnicity on buying choices?
  4. 8. This refers to the process of a business giving preference to some retail stores or consumers by providing them with stock at lower prices than other consumers or retail outlets?
  5. 10. This is the best faculty in the whole school?
  6. 12. This is one of the syllabus dot points looked at today?
  7. 13. This factor looks at the influence of government in relation to changes in legislation and regulation of consumer markets?
  8. 14. This is a voluntary promise offered by the person or business who sold the product or service to you?
Down
  1. 1. This is the best subject?
  2. 2. Overstating the benefits that a product will provide to the consumer is an example of?
  3. 3. This is the best high school?
  4. 5. This factor looks at the influence of general ______ trends (unemployment levels, interest rates, economic growth and decline) as well as individual/family income levels?
  5. 9. This is one of the syllabus dot points looked at today?
  6. 11. This is the most awesome human being ever created?