Factors to consider when pitching sales to customers

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Across
  1. 2. Salesperson should address the concern ______________________________.
  2. 4. _____________________________ the customer's concern and verify if the information is correct.
  3. 6. The salesperson can restate or ___________________________ other benefits and features of the product that are important to the customer.
  4. 7. Customer does not believe the product can deliver the benefits it claims to give.
  5. 8. If the salesperson has poor product knowledge, there is poor ____________________ quality.
Down
  1. 1. _____________________ pricing refers to prices that include hidden charges or extra charges that are not stated upfront.
  2. 3. Customer has too many choices, hence, he held back on his purchase.
  3. 5. Customer did not want to buy a product from ABC store because XYZ store sells it cheaper.