FCC Crossword

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Across
  1. 2. Reason code for ER Down
  2. 4. MSP screen where sale date is found
  3. 7. A loan showing F/58 means there is a what on the account?
  4. 11. MSP screen where attorney info is found
  5. 12. DLQ1 subscreen in MSP for finding the estimated total amount due
  6. 13. Response code for transferring to SPOC voicemail
  7. 15. SPOC info is found here in MSP
  8. 16. Reason code when transferring to escalation team
Down
  1. 1. Reason code for SPOC not returning calls
  2. 2. Response code for transferring to customer service
  3. 3. F/BK or F/59 means the loan is in active what?
  4. 5. Log code for when the borrower requests a reinstatement/payoff quote or when transferring to reinstatement team or attorney
  5. 6. MSP screen where authorized parties are verified
  6. 8. Log code for transferring to escalation team
  7. 9. MSP screen where contact phone numbers are
  8. 10. Response code for transferring to 7 day exception team
  9. 11. MSP screen where we input notes
  10. 14. HPS transfer response code