FCR- How to have a great call

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Across
  1. 2. What is required to fully understand your product or service and give the customer the most accurate information
  2. 5. What you must pay attention too to give the most accurate results
  3. 6. What your calls are being evaluated for to ensure complete customer satisfaction
  4. 8. Accomplishing a task correctly in the minimum time possible
Down
  1. 1. Two words the last two words of AHT
  2. 3. Identifying with another person or seeing things from their perspective
  3. 4. What the sat in CuSat stands for
  4. 7. One of the most important skills needed to address all of the customers needs effectively