FDS Vocabulary

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Across
  1. 4. specialized retail or hotel
  2. 10. expectation compared to reality
  3. 13. deciding the order of tasks
  4. 14. store layout based around key products
  5. 15. machines for self check-in
  6. 16. main action for resolving complaints
  7. 17. response to reservation guest if overbooked
  8. 19. main focus of hotel quality control
Down
  1. 1. display type to maximize limited floor space
  2. 2. understanding your emotions and others
  3. 3. customer focused retail design
  4. 5. why the registration card is important
  5. 6. computer assisted inventory management with your supplier
  6. 7. main focus of crisis management in retail/hotel
  7. 8. standardized store layout used by chains
  8. 9. second stage of team formation
  9. 10. non-technical skills
  10. 11. team role ensuring scheduling/deadlines met
  11. 12. method for categorizing inventory
  12. 18. approach to quality