Trivia Roundup

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Across
  1. 2. What is the method we use for difficult escalated callers?
  2. 4. When a provider bills the member for the difference between the billed charges and allowed amount.
  3. 5. Who does not like pickles?
  4. 6. The percentage a member will pay of the allowed amount when the deductible is met.
  5. 8. What system is used to request PAL?
  6. 11. What is the abbreviation for preferred provider organization?
  7. 13. What system is used in Microsoft Edge?
  8. 15. fourth quarter rollover starts in what month?
  9. 17. What does EOB stand for?
  10. 19. What color is unscheduled time off?
  11. 20. What is our claims processing system called
  12. 21. What does a member need to meet first before the insurance will start paying for services?
  13. 22. What is our companywide knowledge base resource?
Down
  1. 1. What does SEP stand for?
  2. 3. What is our note taking system
  3. 7. Who is the CS supervisor?
  4. 9. -Is the transferring of risk from an individual to an insurance company
  5. 10. what system does community feed from?
  6. 12. What does OE stand for?
  7. 14. is a set fee a member will pay for a doctors visit?
  8. 16. What system is used for viewing your schedule?
  9. 18. What kind of members have access to EPO plans?