Filenet Case study

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Across
  1. 5. Case Manager optional component.
  2. 7. A customer goes onto the _____ and finds a hotel-discount-booking website.
  3. 8. Case Manager ____________ client is a tool for configuring the IBM Case Manager environment.
  4. 10. Case flow --> From Customer, From Customer Representative, From Dispute _____, From the Fraud Manager.
  5. 12. Typically, Case Manager builder is available only in the _______ environment.
  6. 14. Case Manager client is a Lotus ______-iWidget-based application.
Down
  1. 1. The customer seelcts a hotel and pre-pays for a ______ night stay.
  2. 2. IBM Case Manager builder is based on _______ technology.
  3. 3. The lab book document(Provided by the trainer) outlines the process and guidelines with detailed steps and references required to perform the first sanmple solution in IBM __________.
  4. 4. Case Manager is implemented on top of the IBM ______ platform to simplify the task of creating, deploying and testing solutions.
  5. 6. P8 PE supports IBM Case Manager in two areas: Desing and _________.
  6. 9. Using Case Manager Administration client, Users can also deploy solutions to production environment after the solution is migrated from the design object store of the development environment to the design object store of the production environment. (Write Truee of False)
  7. 11. The representative asks for the customer to fax in a copy of the confirmation from the online booking company and a copy of the hotel payment ________.
  8. 13. There is incoming supporting documents and there is correspondence being generated that is sent to the customer, the most common of which are ______ updates.