Filling your books

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Across
  1. 4. New clients can come from
  2. 7. An unhappy client tells
  3. 8. percent of clients lost annually
  4. 9. Client retention
Down
  1. 1. know your client market
  2. 2. client attraction
  3. 3. Ask happy clients to refer friends and
  4. 5. Maintain a positive; client building,
  5. 6. what percentage of clients will die