Financial Products

4. There are two sources of funds that you cannot suggest to customers, superannuation and______.
5. A question that cannot be answered with a yes or a no is a _____ question.
6. The "S" in please stands for what?
7. An interest rate that stays the same for a set period of time.
11. If you do not pay a secured debt, the bank my _____ your security.
13. A search tool we use to confirm a customer owns property.
14. If a third party is under 18 you must ______ the call.
15. A temporary hold from collection activity on an account
18. An interest rate that changes depending on the market
19. Dissatisfaction raised about the product and the customers liability to repay the debt.
20. Dissatisfaction raised which relates to the service provided.

1. A customer who is willing but unable to pay is experiencing what?
2. There are two main enforcement options at Lion Finance, enforced bankruptcy and what?
3. Debt owed by an individual rather than a business
8. Credit and _______ ombudsman.
9. A finance product that has a set limit, reusable funds, unsecured and minimum monthly repayments.
10. A third party asks where you are calling from, you respond "a ______ services company.
12. The difference between the value of a home and what is owing.
13. When speaking with third parties, at the end of the call we should ask for what?
16. A default remains on a credit file for ______ years.
17. The right of action can refresh by written acknowledgement and what?
18. Credit reporting agency