Financial Terms

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Across
  1. 2. The technology that allows the customer to make purchases without swiping their cards or using their PIN
  2. 6. The company that collects information from various sources and provides consumer credit information
  3. 8. Internal measures taken to prevent accounts from being used for money laundering
  4. 9. This person has the legal right to make a decision on behalf of another person
  5. 10. This occurs when an agent transfers a call only after speaking to the other party on the call first
  6. 11. The process of confirming a caller's identity before providing information
Down
  1. 1. An account designed to keep a customer's money safe and help it grow
  2. 3. Another term for APR (Annual Percentage Rate)
  3. 4. The tool in which a customer enters their information before they are connected to an agent
  4. 5. Service terms that are generally used during or just before a phone conversation with a customer
  5. 6. The maximum amount of credit at a customer's disposal by a lending institution
  6. 7. An account that has been closed due to delinquency or non-payment