Fire Academy

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Across
  1. 2. Regulates telemarketing practices and phone calls
  2. 4. Federal law that protects consumers from abusive debt collection practices
  3. 10. Federal law that protest patients' health information
  4. 11. Where you text if your going to be out or late
  5. 14. we try to accomplish on every call
  6. 15. At the beginning of every call
Down
  1. 1. What you do on every call
  2. 3. State's system that you document in
  3. 5. what you try to get on every call
  4. 6. One way we communicate
  5. 7. Email
  6. 8. Phone system
  7. 9. Where you take tests
  8. 12. Offer at the end of inbound calls
  9. 13. Hospital system