FirstImpressions create Lasting Impressions

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Across
  1. 2. Being able to achive a positive outcome when dealing with challenging interactions
  2. 3. A two way process that has to be effective to provide service excellence
  3. 6. It is important to do this to get all the facts from the customer
  4. 7. The process of working towards one common goal
  5. 9. A display of thoughts, feelings and behaviours during any customer interaction
  6. 10. This is developed as a result of a number of positive experiences when interacting with customers
Down
  1. 1. You don't just answer the phone, you are this
  2. 4. A Non-Verbal communcation
  3. 5. Find out if this has been met at hte end of conversation with customer
  4. 8. Happens in any interaction where there are several points of high customer service