Fiserv Customer Retention

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Across
  1. 2. Essential first-stage process that reduces early churn.
  2. 7. Training helps merchants feel more ______ with their system.
  3. 9. Repeat contact from merchants about the same issue indicates poor ______.
  4. 10. Providing solutions with empathy builds stronger ______.
  5. 14. When multiple issues go unresolved, merchants feel this emotion.
  6. 15. Regular check‑ins prevent issues from ______.
  7. 18. POS feature improvements must clearly demonstrate they have this to a merchant.
  8. 20. Merchants rely heavily on consistent network ______.
  9. 21. A key signal of satisfaction is high daily POS ______.
Down
  1. 1. Clear explanations about features help merchants make informed ______.
  2. 3. Keeping customers long-term is known as customer ______.
  3. 4. Merchants appreciate when problems are explained with ______ language.
  4. 5. Hardware-related issue that leads to financial loss and frustration for merchants.
  5. 6. A store’s POS usage may drop when the system is too ______.
  6. 8. Following up after providing service helps build this.
  7. 11. Response merchants expect when their system is failing.
  8. 12. Merchants feel valued when support is provided ______.
  9. 13. Being this helps to stop problems before they occur.
  10. 16. Consistent and dependable system performance merchants rely on.
  11. 17. Outcome when merchants leave for another POS provider.
  12. 19. Merchants who feel heard are more ______ to the provider