Fiserv Customer Retention

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Across
  1. 3. A business that accepts payments for goods or services.
  2. 4. Location or system where a transaction occurs.
  3. 6. Information that can identify an individual.
  4. 10. Products and services that help people and businesses manage money.
  5. 17. A business relationship that enables electronic payment acceptance.
  6. 18. A stage in the payment process after authorization and before funding.
  7. 20. The company providing banking, payments, and merchant solutions in this course.
  8. 22. Overall impression formed through interactions with a company.
  9. 25. Electronic network used to move money between banks
  10. 26. The movement of money into a merchant account.
  11. 28. Business information used to understand operations and performance.
  12. 29. A financial institution that issues payment cards.
Down
  1. 1. A payment card linked directly to a bank account.
  2. 2. Digital payment method such as Apple Pay or Google Pay.
  3. 4. A company that helps facilitate payment transactions.
  4. 5. Questions about deposits or money movement fall into this category.
  5. 7. Protection of information and systems.
  6. 8. A financial institution that is member-owned.
  7. 9. A company that uses technology to provide financial services.
  8. 11. A global payment network and Visa competitor.
  9. 12. Fiserv's business management and payment platform.
  10. 13. Ability granted to use systems, tools, or information.
  11. 14. Approval or decline of a transaction before purchase completion.
  12. 15. The process of confirming a customer's identity.
  13. 16. Questions about fees, statements, or charges fall into this category.
  14. 19. Efforts focused on maintaining customer relationships.
  15. 21. A global payment network commonly used by consumers.
  16. 23. Permission that defines what a user can view or do in a system.
  17. 24. Organization that helps route payment transactions such as Visa.
  18. 27. Confidence that information and services are handled appropriately.