FIT THEIR SHOE

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Across
  1. 3. When you look and sound professional and classy
  2. 7. "I can see right through you!"
  3. 10. Be proactive
  4. 12. You always wear this on your face and it makes you beautiful
  5. 13. You are the 'Know-It-All'!
  6. 14. A way of showing appreciation to your customers
  7. 15. When you wish a customer "Good day to you!"
Down
  1. 1. Attentively listen at all times to what your customer is saying
  2. 2. "It's mine!"
  3. 4. Get into your customer's shoes
  4. 5. When you use "How, What, When, Why, Where, Who..."
  5. 6. A new and better way of doing things for yourself and the customer
  6. 8. Be fast and efficient
  7. 9. Easy as '1-2-3'
  8. 11. Look for a solution or alternative for customers