FOCUS ON QUALITY

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Across
  1. 3. The purpose of a person or thing.
  2. 6. Fulfillment of one's expectations, or needs.
  3. 8. make or become better
  4. 10. Provide (something promised or expected)
  5. 12. The center of interest or activity.
  6. 13. Perception of the degree to which the product or service meets the customer's expectations
  7. 14. Something intangible that is provided or refined for sale
  8. 15. A person who buys goods or services from a shop or business.
  9. 16. Of a suitable quality, standard, or type to meet the required purpose.
Down
  1. 1. Perceive the significance, explanation, or cause of something
  2. 2. A feature regarded as a characteristic of someone or something.
  3. 4. A systematic series of operation steps that are performed in order to produce something.
  4. 5. An independent, non-governmental, international organization that develops standards to ensure the quality, safety, and efficiency of products, services, and systems.
  5. 7. A thing that is wanted or required
  6. 9. Something tangible that is manufactured or refined for sale.
  7. 11. That which is looked out for.