Forbes Departure

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Across
  1. 2. Guest needs not requiring prompting
  2. 7. Remember to smile and make [BLANK]
  3. 8. [BLANK] sense of interest
  4. 11. Staff does not decline any [BLANK] without offering appropriate alternatives
  5. 12. Staff maintains alert [BLANK]in guest view
  6. 13. Staff [BLANK] final folio is accurate (Ex. guest is inquiring about TS breakfast at check out and where it was used)
  7. 15. [BLANK] and assist guests waiting in queue
Down
  1. 1. Used naturally as a form of recognition and acknowledgement
  2. 3. Always place folio inside
  3. 4. [BLANK] spent settling the folio does not exceed five minutes
  4. 5. Agents are highly articulate and avoids slangs
  5. 6. Agent extends[BLANK] to guest for staying with us
  6. 9. [BLANK] are quickly and discreetly fixed
  7. 10. Closing [BLANK] are polite, appropriate remarks
  8. 14. Agents maintain neatly pressed and clean