Forbes Knowledge

3. Staff exhibits a _________ and concern for the guest and/or demonstrates anticipatory service when appropriate and helpful
5. All ordered items are ______ served
8. Staff readily _____ and maintains an engaging expression
9. Staff does not _______ any request without offering appropriate alternatives
11. The arriving guest is ________ to a chair, and set-up assistance is provided or offered
13. The pool setting is _______ and promotes a sense of place
14. All staff encountered are wearing_____ and well-fitted
15. Once the guest is seated______ is proactively provided or offered within five minutes

1. Staff consistently and respectfully _____ interactions addressing the guest in accordance with their preference if
2. are located within the pool/beach area
4. Soiled towels are stored ______
6. The service is handled without ________ delays or interruptions
7. The pool area provides adequate ________ measures including shade options and sun protection products
10. All chairs, tables pads towels and umbrellas are in _______ condition
12. Staff’s appearance is consistent with the property style and demonstrates a strong sense of personal care and _____