FORD

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Across
  1. 4. Speaking to a dealer to get __________ clarification
  2. 6. You have to show this at all times?
  3. 8. What would the CXS need the DXS to help them with dealers?
  4. 10. You have to create a _________
  5. 12. Who is our main priority?
  6. 13. Aretha Franklin had a hit with this song
  7. 15. What happens between 12:00 & 12:40 for a DXS?
  8. 16. What needs to be completed after every call attempt?
  9. 17. what system do you put your notes on?
  10. 18. What does the DXS have to complete once finished with a dealer?
  11. 20. We offer this to our customers/ dealers and team members
  12. 22. What breakdown service do we use for recoveries?
Down
  1. 1. You must always ask for this
  2. 2. The DXS send a letter to whom?
  3. 3. You must always ______ to the customer/dealer
  4. 5. We want the customer to have a positive____________
  5. 7. What is one of the reasons the DXS role was created>
  6. 9. DXS and CXS both do what for customers and dealers?
  7. 11. what is this session about?
  8. 14. At Ford we pride ourselves on ________ service
  9. 19. We would close the case when we have a ____________
  10. 21. DXS have a daily what?