Foreclosure Call Center Crossword Puzzle

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Across
  1. 3. MSP screen where we input notes
  2. 5. Reason code for ER Down
  3. 6. MSP screen where sale date is found
  4. 9. A loan showing F/58 means there is a what on the account?
  5. 12. Response code for transferring to 7 day exception team
  6. 13. MSP screen where attorney info is found
  7. 14. SPOC info is found here in MSP
  8. 16. Log code for transferring to escalation team
  9. 17. HPS transfer response code
Down
  1. 1. Response code for transferring to SPOC voicemail
  2. 2. Reason code for SPOC not returning calls
  3. 4. DLQ1 subscreen in MSP for finding the estimated total amount due
  4. 5. Response code for transferring to customer service
  5. 7. Log code for when the borrower requests a reinstatement/payoff quote or when transferring to reinstatement team or attorney
  6. 8. F/BK or F/59 means the loan is in active what?
  7. 10. Reason code when transferring to escalation team
  8. 11. MSP screen where contact phone numbers are
  9. 15. MSP screen where authorized parties are verified