Foundations of a Service Mindset

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Across
  1. 5. Approaching interactions with a friendly, helpful demeanor, even in challenging situations.
  2. 6. Timely responses are critical for building trust and reliability
  3. 8. active listening and providing timely responses
Down
  1. 1. Regularly seeking feedback and looking for ways to enhance service delivery
  2. 2. Anticipating customer needs and addressing potential issues before they arise
  3. 3. Focusing on finding effective solutions to customer issues
  4. 4. Putting customer needs first
  5. 7. Understanding and sharing the feelings of another person