Foundations of Leadership Review Crossword Puzzle

6. goals that are specific, measurable, actionable or action-oriented, realistic, and time-bound.
8. change that is imperative to overcoming an unexpected barrier, or event.
9. communication that is written and that two or more people exchange.
11. a task management tool that helps you organize and prioritize tasks by urgency and importance.
12. the action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another of either the past or present without having the feelings, thoughts, and experience fully communicated in an objectively explicit manner.
14. moral principles that govern a person's behavior or the conducting of an activity.
15. a relationship where a more experienced individual guides the development of a less experienced one.
16. a communication style that expresses one’s point of view in a way that is clear and direct without being aggressive or passive.

1. the process of learning new skills so you can do a different job, or of training people to do a different job.
2. the conscious knowledge of one’s own character, feelings, motives, and desires.
3. when employees openly resist change.
4. changes to the business’s policies, structure, or processes
5. conflict arising from differences in cultural backgrounds, values, or communication styles.
7. an outcome-oriented change management method that aims to limit resistance to organizational change, particularly for individuals; the acronym stands for awareness, desire, knowledge, ability, and reinforcement.
10. a person with an interest or concern in something, especially a business.
13. the standards or patterns, especially of social behavior, that is typical or expected of a group.