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3. - Knowledge, Facts, or data presented in a useful form
6. secret - undisclosed information within a particular business or industry
7. - The management function that monitors the work effort
8. - day to day activities required for continued business functioning
11. Resources - Equipment and supplies used by businesses in their operation
12. - the process or activity of producing goods in services
15. - Polite behavior; good manners.
16. - the management function of setting up the way business work will be done
19. planning - Long range planning (3 to 5 yrs) for the company as a whole

1. culture - Values and ideals that an organization encourages among its employees
2. planning - short range planning (1yr) of specific actions the business will take
4. Resources - People who work to produce goods or services
5. skills - ability to understand the specialized aspects of jobs
7. relations - All the activities a business engages in to interact with its customers
9. - fulfilling the requirements of the law
10. management - Managers who report to top-level management
13. Processing - Converting facts and figures into useful information
14. - organized effort to produce and/or distribute goods and services
17. skills - The ability to communicate, interact, and build relationships with others
18. management - process of planning,controlling, and organizing an organization or department