Freshcaller crossword puzzle

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Across
  1. 2. Act of blocking inbound or outbound calling. Two words, no space.
  2. 4. The usual first word spoken over a call.
  3. 6. The measure of issues resolved in the first call itself
  4. 8. These skills are an important part of a customer service job
  5. 10. Pressing the buttons on a phone to call someone
Down
  1. 1. A feature used to hide your actual phone number. Two words, no space.
  2. 3. Where you can record a message for someone that they can hear on their phone
  3. 5. A feature used to send a call to another number
  4. 7. The person you are trying to phone is calling someone else
  5. 9. A system for calling making phone calls using the internet
  6. 11. A keypress-based response system that interacts with callers through prerecorded voice menus.