Friday

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Across
  1. 3. You should do this before the call ends
  2. 5. This is one of the most important things when talking to the applicants
  3. 8. What the applicants are required to put on docs they are sending
  4. 9. How long you can let the caller wait for you
Down
  1. 1. Applicants can do this if they can not complete verification
  2. 2. You should follow verbatim
  3. 4. You are required to verify on all open disasters
  4. 6. This is required before granting access to the caller
  5. 7. Most commonly missed on appeal letters