Friday Customer Service Review

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Across
  1. 3. Verb for "I feel what you are feeling"
  2. 6. A more formal noun for a customer who comes to your restaurant/company
  3. 9. Other word for "very fat"
  4. 10. Some customers have ______, for example, to peanuts
  5. 12. A wheelchair is an example of a ______ aid
  6. 14. "Don't worry! Just _______ it off your shoulders!"
  7. 16. Avoid telling the customer "It's our ______"
  8. 17. Use this kind of language when talking to customers
  9. 19. UM means unaccompanied _________
  10. 21. say "I'm sorry"
  11. 24. This means to speak calmly so the passenger will also calm down
  12. 25. "They are not yelling at you, they are yelling at your _____"
  13. 26. The actions we do with our hands
  14. 28. From the SOLUTION video,"N" means "New ________"
  15. 29. When a child (or an adult!) is so angry they are shouting
  16. 30. More formal word for "to check (something)"
Down
  1. 1. "Take ______" means "Take responsibility"
  2. 2. This verb means "someone just talks and talks and talks because they are angry"
  3. 4. Employee salary and other company secrets are examples of _______ information
  4. 5. From the SOLUTION video, "S" means "_____ not"
  5. 7. You need to _______ with complaints!
  6. 8. Your appearance should be ______ (other word for "tidy")
  7. 11. You should have good ______. Stand up straight!
  8. 13. Some customers are visually or hearing ________
  9. 15. Every good employee should have _______ of their company
  10. 18. Remember that while you are helping an angry customer, other customers are ______ important!
  11. 19. You should have good time ______ skills
  12. 20. How many steps from the "Take the Fear Out of Handeling Complaints" article
  13. 22. Never make ______ to a customer if you can't keep them
  14. 23. Some dogs are ______ animals
  15. 27. You move from economy to first class