Friday the 13th Dept Meeting

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Across
  1. 3. Tool for prioritizing tasks: Eisenhower ___
  2. 6. Change management guru: John ___
  3. 8. Group affected by change: ___ Holders
  4. 10. Organizations that sense and respond have this
  5. 12. Model for team development: Forming, Storming, ___
  6. 13. Model for change: Unfreeze, Change, Refreeze
  7. 14. Acronym for change model: Awareness, Desire, Knowledge, Ability, Reinforcement
  8. 16. Acronym for Specific, Measurable, Achievable, Relevant, Time-bound goals
  9. 19. Key to successful change: Employee ___
  10. 22. Type of change that’s gradual
  11. 23. Emotional response to change: Kubler-___ Curve
  12. 24. Framework for change communication: Who, What, When, Where, ___
Down
  1. 1. Communication channel for internal updates
  2. 2. Communication style that avoids confrontation
  3. 4. Short-term wins in Kotter’s model build this
  4. 5. Change model creator George
  5. 7. Type of communication that flows upward
  6. 9. Resistance management technique: Active ___
  7. 11. Strategy for managing resistance: Stakeholder ___
  8. 15. Change model creator Warner
  9. 17. Resistance to change often stems from this emotion
  10. 18. Key performance ___
  11. 20. Communication barrier: Background ___
  12. 21. Kotter’s 8-step process starts with creating this