Friedman Chapter 8: Confirmations and Invitations

4. Don't tell your customers to have _________. Many salespeople tell their customers to watch out for these with the merchandise.
6. Use the invitation process as a means of getting customers back into your store and developing some sort of _________ trade.
8. Every customer who walks in your store also walks in with the power to _________ whatever was purchased.
9. _________ yourself as the person to whom customers come for advice, and upon whom they can rely to help them select the items they may need or desire.
10. If you find that one of your customers regularly needs special attention or has limited time to shop, offer to be _____________.
11. You may call yourself a salesperson, but you're a __________, too.
13. To be successful, you've got to develop client relationships and work every day on __________ and expanding them.
15. Buyer's _______: bitter regret or guilt over a purchase.
16. With this process, you are literally inviting your customer back to the store.
17. You have the unique _______ to be the first person to let the customer know they made the right choice.

1. You have to take ____________ otherwise, your customer may begin to doubt whether the purchase they made was a wise one.
2. ___________ your customer's purchases helps to prevent buyer's remorse.
3. Remember, it's a _______ of thanks.
5. It is the time to sincerely thank the customer and invite her to come back and share her ______ with the item.
7. Hence, it is your mission to ask for the sale and _______ the customer about their purchase once the sale is final.
12. By displaying continued interest in your customer after the transaction is made, you can make yourself believable and express __________.
14. Knowing that someone else likes what you bought makes you feel confident and happier about your _________.