Front Desk

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Across
  1. 6. What we do to a room that has a special request
  2. 7. A code showing the booking is valid
  3. 8. Suitcases belonging to guest
  4. 10. Free of charge for guest
  5. 12. Another word for booking
  6. 15. Scheduled phone call to alert sleeping guests
  7. 16. An unoccupied available room
  8. 17. Document given to guest as proof of payment
Down
  1. 1. Extra charge if guests breaks property
  2. 2. An extension allowing guest to stay past check out time
  3. 3. Guest who shows up before official check in time
  4. 4. Calling off a reserved room
  5. 5. Master Bill containing all guests charges
  6. 9. Price charged for room night
  7. 11. Guest who books room but doesn't arrive
  8. 13. Sending a guest to another hotel when overbooked
  9. 14. A person staying at the hotel