Front End Crossword

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Across
  1. 4. This is utilized when the customer's payday does not align with their account schedule
  2. 6. This tool is used to determine the customer's eligibility for any assistance related to their account
  3. 8. Using statements rather than questions to encourage action is referred to as what?
  4. 12. When you identify what is important to the customer through the course of the conversation
  5. 13. This section displays any credit-related or repossession banners associated with the account
  6. 14. The customer is in possession of the vehicle but has indicated that they no longer wish to retain it.
  7. 16. The customer has indicated a preference to be contacted during specific times
Down
  1. 1. This form is completed by the customer when they wish to add an individual to the account
  2. 2. This section provides information on the customer's delinquency status and the number of days past due
  3. 3. Whenever we first contact the customer each month, we should verify
  4. 4. When a customer requests a document, where should we submit it?
  5. 5. This tool is utilized when they need assistance on their account
  6. 7. What type of loans do we handle?
  7. 9. Where are the customer's vehicle records located?
  8. 10. This button in Genesys should be used when transferring a customer to another department
  9. 11. Where in Vision can we view the type of modification the customer has received?
  10. 15. If the customer states that they no longer wish to receive calls, they should be placed on