Front End Recognition Crossword Puzzle

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Across
  1. 7. Basic procedure of customer service at HD
  2. 8. When the wrong label is scanned incorrectly on a product
  3. 9. Product that is bought online and sent directly to the store
  4. 10. Where the credit cards are entered to make a purchase
  5. 13. How likely a customer is to shop in our store again
  6. 14. Customers scanning their own products
  7. 15. Program for customers to earn rewards as well as track their purchases
  8. 17. product that is purchased through the app and can be picked up at the service desk within 2 hours
  9. 18. When product is damaged and we can get credit back for it as a store
Down
  1. 1. Associates who are certified to help out when lines begin to form
  2. 2. 10% off given to veterans and active military
  3. 3. Where the schedule is located everyday
  4. 4. The program used to place and look up online Orders
  5. 5. Button used to scan more than 10 items with one scan
  6. 6. devices used to secure high price items
  7. 11. Preventing potential theft
  8. 12. how customers can save $25-100 on a purchase
  9. 13. How likely a customer is to pick up another order
  10. 16. Customers bringing back product