Front of House - Customer Focus

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Across
  1. 5. The new more robust blend of coffee at Hudsons Coffee
  2. 7. The FOH role is a ------------ one
  3. 8. The loyalty program offered by Hudsons Coffee
  4. 9. The original coffee blend at Hudsons Coffee is which blend
  5. 10. These will assist us with getting the job done
  6. 12. This ensures the customer is at the center of all that we do
  7. 13. There are three sections to the day commonly known as
  8. 14. We take what to help personalise the customer's experience in store
  9. 15. Adds to the customer experience and builds sales
Down
  1. 1. The customer ------- is what we say we will deliver to the customer
  2. 2. To get the order right, ------ the order from the screen
  3. 3. The steps of ------- assist us to deliver on the customer's experience
  4. 4. Ensures that aces are in their places
  5. 6. This active activity will help us consolidate our skills and knowledge
  6. 11. Having this about our product will support our upsell offer