Front of House Fundamentals

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Across
  1. 1. Part of managing real time demand is adjusting Front-of-House staff _________ to meet demand
  2. 3. End of day practices include checking the ______ wait room, to ensure all customer interactions have been completed
  3. 5. Hierarchy _______ offers
  4. 8. ______ biometrics is part of our digital offer
  5. 9. predict customers' future demand for a product or service
  6. 11. activity to promote staff health
  7. 13. _______ the needs of Front-of-House and Back-of-House
  8. 14. There are 4 specific _____ in the Front-of-House operating model
  9. 15. ________ response - managing different queues and Front-of-House roles
Down
  1. 2. Review customer ______ insights from the day before, to inform discussion
  2. 4. customers are encouraged to book an _______ before visiting a service centre.
  3. 6. Front-of or Back-of
  4. 7. If enquiry is complex or customers require an interpreter, specialist ___________ are actioned by staff
  5. 10. Use an individual ___________ rhythm for start and end of day procedures
  6. 12. rostering programme