front office

4. service Housekeeping makes the room ready for the night between 7 and 8.
5. Company covers all expenses
7. A non legally binding " pre" invoice that is used to establish the details of the guest's purchase.
8. Occurs when a guest checks out and leaves a hotel, fully completing his/her stay.
12. a method we use for handling complaints.
15. The person who keeps the door open for guests.
17. When a certain product (for example shower) is not working.
19. The little fridge in the hotel room.
20. Reserving a room
21. Tool to make reservations for wannee breakfast, diner & lunch.

1. Upgrading a room to a higher class or better facilities.
2. A guest has booked a room for a given date, but did not come to the hotel on that specific date.
3. .. shows how many rooms are actually booked in our hotel and is the percentage of available rooms being sold for a certain period of time.
6. The term used for a lunchbox package.
9. ..offers one of the best online banquet software available.
10. Company covers Bed, Breakfast, City tax and diner.
11. A guest that is staying in the hotel and is not checking in or out the current day.
13. .. is calculated by the total groos revenue: the total available rooms.
14. .. is a sales technique where we attempt to have the guest purchase more expensive items or upgrades.
16. Person who helps guests with requests and information.
18. starting screen of MEWS.