Front office

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Across
  1. 2. A front office staff member who handles reservations
  2. 4. A document that outlines hotel policies and guest services
  3. 6. A guest is currently registered to the room
  4. 8. Another name for cruise ships
  5. 10. The main point of contact for guests in a hotel
Down
  1. 1. The process of checking in guests
  2. 3. A method of payment
  3. 5. A guest made a reservation but did not register or cancel
  4. 7. A system used for booking and managing hotel rooms
  5. 9. Is to sell a hotel room ahead of time