front office

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Across
  1. 2. how long .... you like to stay?
  2. 5. price is ..... night
  3. 7. can I hace an email and telephone ....?
  4. 8. document of payment
  5. 10. document with all the services of a guest
  6. 11. possibility of having a room
  7. 13. request of information
  8. 15. assignment of room
Down
  1. 1. can you .... the line pease?
  2. 3. period of the guest's stay
  3. 4. saying a name letter by letter
  4. 6. first phase of the guest cycle
  5. 9. give the keys
  6. 12. a type of reservation
  7. 14. I'd like to ..... a room