Front Office Agent

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Across
  1. 2. an amount of money prepaid to secure the booking that is later deducted from the bill is known as
  2. 3. list one piece of information that can be found on a club application form
  3. 5. a guest settling their account using a _____ must sign the document in order for it to process
  4. 6. List one way of communicating information to the public
  5. 8. list one reliable source of information on external services
  6. 10. the maximum amount a guest bill is allowed before some form of settlement is required is known as
  7. 13. list one document needed to check out a guest
  8. 16. List one type of private club
  9. 17. when responding to any guest you should be_____
Down
  1. 1. communicating using speech or word is known as
  2. 4. the club reserve the right to host or close the course to outsiders, this is known as
  3. 7. there are two categories to deal enquiries list one
  4. 9. a guest who leaves without settling his or her account is reffered to as
  5. 11. list one way of identifying a guest account
  6. 12. list one external service of a hotel
  7. 14. front office cashier use various documents in executing their duties list one
  8. 15. Each club has its own uniqueness. list one such features