Front Office and Rooms Division

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Across
  1. 7. A discounted room rate that must be paid for in advance of arrival
  2. 8. Adding guests charges to the guests individual room bill
  3. 9. =happy guests
  4. 11. The standard price for a room a hotel applies for a season
  5. 15. Software that manages hotel inventory and rates in real time allowing guests to locate their hotel of choice
  6. 16. The loosing and replacing of employees
  7. 17. Instructions to assist employees carry out routine tasks
Down
  1. 1. A process of: listening, locating, recording, settling
  2. 2. Another word for stock in the hotel, such as hotel bedrooms or linen
  3. 3. A rooms division trend
  4. 4. Predicting how many rooms will sell and at what rates, in the future
  5. 5. Software to manage front office activities
  6. 6. A combination of the practices a hotel uses to manage interactions between employees and customers
  7. 10. Considered the centre of hotel activity
  8. 12. A type of report, outlining the guests checking out of the hotel that day
  9. 13. An area of Total Quality Management in hotel bedrooms
  10. 14. An account showing charges and payments on a guests room bill