Front Office / Client Service

1. ____________ clients tell 9-10 people.
4. The notices on a clinic bulletin board must be __________.
6. We do this commonly as humans, but try not to ___________ clients.
7. Often unpredictable, this will cause a delay in appointments.
9. You never get a second chance to make a ________ impression.
12. A way a practice can market or promote itself.
14. How well we are doing is a matter of the clients __________.
18. Most reception area problems are the result of animals or children that are ___________.
20. The sense that is most commonly affected when we walk into a vet hospital.
22. Client's value their ________.
23. Most vet hospitals are guilty of doing this to their reception desk.
24. A beautiful flower that is common but also toxic to cats.
25. Owners want us to do this as little as possible with their pet.
26. It costs 6x as much to __________ a client than to keep an existing one.
27. If there is fur on the floor, _________ it up.

1. Dogs ___________ on things !
2. Something that consumers look at when purchasing goods and services.
3. Acknowledge the client's ___________ as soon as they come into the clinic.
5. An added or bonus service that was not expected - truly FREE to the client.
8. The proper term for "waiting" area.
10. Clients are not an _____________, they are the most important people in the practice.
11. The client can't accurately judge the quality of medical care because they often to not __________ what we are doing.
13. What do clients use to judge the quality of care then ?
15. The BEST state of mind to be in AT ALL TIMES.
16. The best judge of the quality of our service.
17. Hospitalized dogs often bark because they are not used to their ____________.
19. This is essential in the exam room and reception area because the client sees these areas most frequently.
21. We should always strive for this with our price estimates.