Front Office Crossword

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Across
  1. 3. A guest who does not arrive for their reservation without canceling.
  2. 4. A report you need at the end of your shift to close the cashier
  3. 6. A 3 step procedure that has to be done for every payment
  4. 9. A small wireless device used to receive messages and send alarms, often used in hotels for communication
  5. 11. These Handheld communication devices should always be on channel 1
  6. 13. The website we use to control le debut bookings
Down
  1. 1. The process of transferring important information between shifts at the front desk.
  2. 2. A procedure that has to be done during a late shift at 15:45!
  3. 5. When someone borrows somehting from the reception, For example the MO dressing room key, We ask for a ....
  4. 7. Smoking Policy On the registration card we ask the guests for a signutere for the .......
  5. 8. The Hotel Management system we use at Skotel
  6. 10. The main entrance or waiting area of a hotel
  7. 12. Some call it the Reception Bible