Front Office Crossword

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Across
  1. 2. The act of welcoming guests with a warm and friendly attitude
  2. 4. A visitor who does not have a reservation but seeks accommodation
  3. 8. A document confirming a guest’s stay and charges
  4. 9. The process of assigning rooms to guests
  5. 10. The person responsible for managing the front desk
  6. 11. A temporary hold placed on a room until a guest arrives
  7. 12. The first point of contact for guests upon arrival
Down
  1. 1. A record of guest arrivals and departures
  2. 3. A formal check of the lodge’s financial transactions
  3. 5. A record of room availability and reservations
  4. 6. The term for a fully booked lodge
  5. 7. A guest’s departure process, including payment settlement
  6. 13. A system used to store and manage guest reservations