Front Office Puzzle

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Across
  1. 3. The word we use to indicate that the company is paying for everything
  2. 4. Place where guests have breakfast and dinner
  3. 5. Calculation to see how full the hotel is
  4. 6. Three letters we use to indicate a reservation with bed, breakfast and city tax in the bill.
  5. 7. Average Daily amount of money.
  6. 10. System used by the front office for all the events
  7. 14. When a room is not able to be sold because of a big problem in the room
  8. 16. System used by the front office for hotel reservations
  9. 17. System used by the front office for all the passwords
  10. 18. System we use to manage wi-fi, messages and services in the rooms
  11. 20. The department you transfer a guest to if they would like to make a reservation for the hotel or the restaurant
  12. 23. Free service done by housekeeping in the evening
  13. 25. Only allowed animal in the hotel.
Down
  1. 1. Something a guest has to fill in when checking-in
  2. 2. Beverage that we serve in the lobby from 7:00 till 11:00
  3. 6. Name of the building in front of the hotel including the gym
  4. 8. A guest who stays more than 10 times in 1 year
  5. 9. Office where we can find clean glasses
  6. 11. When a guest stays for more than 5 nights
  7. 12. The thing we open for cars when they want to enter the parking lot
  8. 13. Room type with a pair of slippers and bathrobe
  9. 15. How we call a take-away lunch
  10. 19. When a room is not able to be sold because of failure e.g. a lamp
  11. 21. Gross Revenue divided by rooms available
  12. 22. Sheet where all the events are VIPs are mentioned
  13. 24. Product that we offer during check-outs