Front Office Stenden University

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Across
  1. 5. Gross revenue divided by total rooms
  2. 7. room Room without carpet, wheelchair friendly
  3. 8. The amount a guest pays for an extra bed, in euros.(€)
  4. 9. To be advised, billing instructions not set yet
  5. 11. Guest sign for it at arrival. Fine costs 150 euros
  6. 13. Occupied rooms divided by Available rooms(%)
  7. 15. Revenue , 2612
  8. 16. Gross Revenue divided by Max revenue(%)
  9. 17. Room Revenue divided by total rooms sold
  10. 18. internet property management system
Down
  1. 1. Guest stayed more than 10 times in a year in the hotel
  2. 2. Technique to handle complaints
  3. 3. specific for a certain stay and time related. It is made within a reservation.(LUPA, Wake up call)
  4. 4. Green key gold stands for
  5. 6. Guest pays on arrival
  6. 10. Company pays for guest the bed and breakfast. Guest signs 2 invoices
  7. 12. Permanent, linked to profile or reservation (Preferences, POA)
  8. 14. Room type with bathrobe, slippers, amenities and bigger desk.
  9. 17. Company pays everything for the guest
  10. 18. Guest pays on departure