Front Office Terminologies

3. Cart that holds the caddie, towels, linens, glasses, vacuum, and miscellaneous items needed to clean a guest room.
5. The price of hotel accommodation units.
8. Document posted on the back of guest room doors that indicates what the rack rate.
9. A guest is currently registered to the room.
11. A large metal cart on rollers that bell staff uses to carry luggage to and from a guest room.
13. The guest has left the hotel without making arrangements to settle his or her account.
14. Process of holding or reserving a specific room based on room preferences and other factors.
17. The act of applying a debit or credit to an account.
18. A hotel may sell more rooms than are actually in inventory.
19. The room is expected to become vacant after the following day’s checkout time.

1. The room is occupied, but the guest is assessed no charge for its use.
2. Report used to make documentation of any calls made to police, fire, or ambulance services and a summary of the circumstances surrounding said incident.
4. Process to ensure that each credit card is valid and that a sufficient amount of credit is available on the card.
6. The guest is not expected to check out today and will remain at least one more night.
7. The task reservations performs of providing information on forthcoming occupancy levels.
10. The ability to move a guest from a lower priced product to a higher-priced product.
12. Hotel type that offers suites as the primary room type.
15. The room cannot be assigned to a guest. A room may be out-of-order for a variety of reasons including the need for maintenance, refurbishing, and extensive cleaning.
16. The process of offering a better room type than initially reserved.
18. The measurement of how many rooms are sold each night versus how many rooms the hotel has available to sell.