front office terms

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Across
  1. 1. - Room type assigned on availability, not pre-selected by guest.
  2. 5. Ratio - Percentage of rooms cleaned and made ready for new arrivals daily.
  3. 7. Factor - Percentage of group reservations expected to cancel or no-show.
  4. 10. and Spoke - Reservation model where smaller markets connect to a central hub.
  5. 12. Analysis - Evaluating the revenue lost when prioritizing one group over another.
  6. 13. Plan - Room rate that does not include meals.
  7. 16. - Room rented for daytime hours only, not overnight.
  8. 17. Rate - The standard price of a hotel room before discounts.
  9. 19. Fencing - Restrictions applied to discounted rates
  10. 20. Room Inventory - Worldwide database of a hotel's available rooms and rates.
Down
  1. 2. Office Float - Cash reserve held for daily transactions and change.
  2. 3. - Potential guests refused due to full occupancy.
  3. 4. Calendar - Tool for tracking high and low demand periods.
  4. 6. Booking - A reservation transferred to another date or property due to unavailability.
  5. 8. Ledger - Accounts receivable for guests or companies with credit arrangements.
  6. 9. Season - Period between peak and off-peak travel seasons.
  7. 11. - A group reservation for multiple rooms.
  8. 14. - Consecutive group reservations with minimal downtime.
  9. 15. Off Date- Deadline for holding group reservations before unreserved rooms are released.
  10. 18. Appeal - The visual attractiveness of a property’s exterior.