Front Office Vocabulary

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Across
  1. 6. handle payments or registration paperwork.
  2. 8. make a guest feel comfortable upon arrival.
  3. 9. connect a phone call to another department.
  4. 11. give someone official facts or details.
  5. 12. remove a scheduled appointment.
  6. 15. officially sign a student up for a program.
Down
  1. 1. manage a situation, especially a complaint or busy period.
  2. 2. add the newest information to a system or file.
  3. 3. accept incoming mail, packages, or guests.
  4. 4. pick up the phone or respond to a question.
  5. 5. welcome someone politely as they arrive.
  6. 7. verify that an appointment is still happening.
  7. 10. arrange a time for a meeting or class.
  8. 13. help a customer with their needs.
  9. 14. show a guest where they need to go.