Front Office

3. charge for accomodation, merchandise or services rendered
5. a term which indicates that a guest is not allowed to charge to the guest account
6. add on cost for having bags carried in/out of the hotel
8. the process of checking, reviewing and verifying front office accounting records for accuracy and completeness
9. a lodging facility that caters primarily to guest arriving by car
11. a front office employee whose responsibilities centre on the guest accounting cycle
12. similar to a one or two room suite
13. the process of recording transactions on a guest account

1. european hotels without F&B services except for continental breakfast
2. a computerised network system that allows an organisation to share information with a seleted cluster of outside parties
4. revenue per available room
7. even when guest rooms are double locked, this key will open all doors
10. a room is locked so the guest cannot reenter until such time as they see the hotel management