FSL Key Terms

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Across
  1. 3. Identifiers that can be applied to work orders.
  2. 5. tracks field service work performed.
  3. 6. work to be completed for the customer.
  4. 7. bringing together the “where”, “when”,“who”factors in order to make a decision about which resource to send out.
  5. 8. a dynamic bird's eye-view of service territory, Resource location,and service appointment information.
  6. 9. on the right side of the dispatcher console and is used for viewing,scheduling, and dispatching service appointments.
Down
  1. 1. fine-tuning schdules,routes,and operations.
  2. 2. new name for Technician.
  3. 4. service technician who will be performing the field work.
  4. 5. field service team performs work.