FSM

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Across
  1. 5. Buttons at the bottom of FSM that include "VIP Status," "Unassigned," and "Tasks"
  2. 8. This process automatically assigns jobs to the best qualified techs
  3. 9. Number of days between log ins before you lose access
  4. 10. Two types of messages include messages and ____
  5. 11. Name of the window that gives you access to information about a work order including job reason, equipment, and notes
Down
  1. 1. Window used to locate jobs
  2. 2. The Routing and ____ window gives you access to view techs and work orders
  3. 3. The button looks like this and is used to initiate Auto-Route
  4. 4. Button that allows you to view criteria to determine who is a best fit for a job when manually assigning
  5. 6. Used to locate technician's exact location and view stops
  6. 7. This includes time slots, routing criteria, skill groups, and technicians