Fulton County Customer Service Week Crossword

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Across
  1. 2. A measure of how quickly and efficiently a business addresses customer needs
  2. 4. The amount of time employees have to respond to inquiries
  3. 6. The ability to understand and relate to a customer's feelings, thoughts, and experiences
  4. 7. Identifies where the organization is going.
  5. 8. The"________________" is always right
  6. 9. Products or services that businesses use to improve customer service and communications
  7. 10. Describes who the organization is and what it does
Down
  1. 1. A quantifiable metric that measures an organization's progress towards a specific goal or objective (KPIs)
  2. 3. The county Translation service
  3. 5. The exchange of information between a customer and a company to address the customer's needs